Right of Withdrawal / Model Withdrawal Form

Right of Withdrawal

 

Right of withdrawal

Cancellation policy for consumers

Consumers have the following right of revocation. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal

You have the right to revoke the concluded contract within 14 days without giving reasons. The revocation period shall be 14 days from the day

- on the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or have taken possession of the goods if you have ordered one or more goods as part of a uniform order and the goods or goods are delivered uniformly;

- on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and the goods are delivered separately;

- where you or a third party other than the carrier and indicated by you has taken possession of the last consignment or the last item, if you have ordered goods which are delivered in several consignments or items.

If there is more than one of the above alternatives, the withdrawal period does not begin until you or a third party named by you who is not the carrier has taken possession of the last goods or the last partial shipment or the last item.

You shall bear the costs of returning goods that can be sent by parcel post. You shall also bear the direct costs of returning goods that cannot be sent by parcel post.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated (custom-made products) and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and does not apply to contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.

To exercise your right of withdrawal, you must send us:

Robert Mohr Zentralschmierung
Eisenwerkstr. 24
58332 Schwelm
Telephone: 0049 - (0) 23 36 - 4 74 68 37
Fax: 0049 - (0) 23 36 - 4 74 34 95
E-mail: info@mohr-zentralschmierung.de

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract.

Robert Mohr Central Lubrication
Eisenwerkstr. 24
58332 Schwelm

58332 Schwelm, Germany. The deadline is met if you send the goods before the expiry of the period of fourteen (14) days. You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

End of the cancellation policy.